Privacy Policy

Our contact details
Name: Simon Powell Commercial

Address: Unit 21, Atlas House, West Devon Business Park, Tavistock Devon, PL19 9DP

Phone Number: 01822 611311

Simon Powell Commercial Limited. Trading As Simon Powell Commercial.
Registered in England and Wales – Company Number 17115220
Registered Office, Unit 21 Atlas House, West Devon Business Park, Tavistock
PL19 9DP

This notice was revised on 15 April 2026

The type of personal information we collect
We currently collect and process the following information:

• Name, address, email address, phone numbers
• For management clients we also hold bank account details.

How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To enable us to sell or let your property.
• To enable us to find a property for you.
• To enable us to manage your property, including dealing with insurance, utility companies etc.
• To enable us to deal with tenant issues where we manage a property.

We also receive personal information indirectly, from the following sources in the following scenarios:

• We receive data from Rightmove, or other property portals, if you fill in their form to request information from us.

We use the information that you have given us to provide a sales, lettings and management service.

We may share this information with insurance companies in relation to arranging and managing insurance for your building; utility companies where we are managing the services for your building; solicitors who are party to your transaction; tenants who need to know the direct contact details for their landlord (where we are not managing the property). We may also be required to disclose information to law enforcement bodies.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us at the email address, or phone number, listed above.

(b) We have a contractual obligation.

(c) We have a legal obligation.

How we store your personal information
We do not track visitors to our website simonpowell.co.uk. Our website does not use cookies.

Your information is securely stored.

We keep electronic information or paper-based information for as long as it is needed to assist you with your requirements, or for as long as we are legally obliged to by law or RICS rules. We will then dispose of information by deletion (for electronic information) or shredding for physical records.

Phone Calls
All calls made to and from Simon Powell Commercial’s main telephone numbers are recorded for training and monitoring purposes.

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Any staff with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

Your data protection rights.
Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at [email protected] or Simon Powell Commercial, Unit 21 Atlas House, West Devon Business Park, Tavistock, PL19 9DP if you wish to make a request.

How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at [email protected] or Simon Powell Commercial, Unit 21 Atlas House, West Devon Business Park, Tavistock, PL19 9DP.

You can also complain to the ICO if you are unhappy with how we have used your data.

Our ICO registration number is ZB545972

The ICO’s address:           

Information Commissioner’s
Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk